What to Look For in a Phoenix or Scottsdale Vacation Rental Property Manager
Owning a set of vacation homes is like owning any other franchise – if you want your business to succeed, you need a good manager. A vacation rental property manager can handle every aspect of the leasing process, from booking to maintenance. With their help, you can sit back and let the cash roll in. But before you go and call the first management company you find in the classifieds, there are a few things you should know. While a good vacation rental property manager can make profiting from holiday homes a breeze, a bad one can turn the experience into a nightmare.
If you’re on the fence about who to trust with your properties and you need some help making your decision, a few simple questions will help you determine the cream of the property management crop.
The first thing you should consider when evaluating a vacation rental property manager is the person’s background. How long has he or she been in business? What kind of accreditations does their company have? What do the online reviews say, and how long has your potential property manager been working in your desired area?
With so much information available on the Internet these days, there’s really no excuse for failing to research a management company’s history. Doing your research will give you a good idea of what kind of service you can expect from a property manager. If he or she isn’t willing to discuss the company’s background with you – or if you can’t find any information online – it’s a sign that the company may not be trustworthy.
How well do they market themselves?
Advertising a hunting cabin for rent in the local classifieds is one thing, but using the same marketing technique for upscale Scottsdale vacation rentals is something else entirely. Simply put, the amount of money a vacation property rental manager spends on advertising should be proportional to the quality of the properties that they rent. A company that knows how to budget their commissions for marketing, advertising and customer service is a company that knows the meaning of good business. Therefore, if you’re trying to lease a luxury penthouse, you should look for a property manager with an expensive, professionally designed website.
A good way to test a company’s trustworthiness is to do a simple Google search. Since the Internet is everyone’s favorite way to search for vacation rental properties, you should be on the lookout for a management service that knows how to develop its web presence. If you do a search for two similar terms related to your destination – such as Scottsdale vacation rentals and Phoenix vacation rentals – and the same company shows up in the first few pages of results for both searches, then you’re probably safe working with them.
How are the vacation rental housekeeping services?
Even though property managers are responsible for maintaining their own rentals, they don’t personally do the cleaning and repairs. That’s why it’s important to ask how they manage their vacation rental housekeeping services. Find out if the housekeepers have a standard procedure they follow when cleaning a room. Ask about their schedule and their policies for reporting damage caused by guests, and get answers to any other questions you have about your property’s cleanliness.
You and your property manager should be on the same wavelength when it comes to room cleanliness. Many families like to vacation at the same house year after year, but walking into a property that reeks of smoke and has stains on the bathroom counter can sour a guest’s entire trip, so don’t take any chances. If you get the scoop on the vacation rental housekeeping services before you make your decision, you can make sure that your home away from home is just as beautiful as it looks in the pictures.
Are their vacation rentals well maintained?
All houses have maintenance issues. It’s just a fact of life. However, while a property manager can’t prevent a faucet from leaking, they can do their best to make sure it’s fixed as soon as the problem is discovered.
If you’re paying top dollar for a Phoenix vacation rental company, the last thing you want is a property manager that only puts their maintenance staff to work every leap year. Find out what kind of schedule the maintenance squad in charge of your property keeps. Are they available 24/7? If your guests do have an issue, how long does it take for the staff to change the status of that problem from “reported” to “fixed?” A truly good vacation rental property manager will be happy to check every bulb, faucet and outlet in your holiday home before a check-in to prevent these sorts of issues from arising.
What is the vacation rental property manager like as a person?
A property manager shouldn’t just be your business associate – he or she should be someone you genuinely get along with. You’re paying your manager a lot of money to make your houses attractive and liveable, so you should ensure that the person actually cares about your well-being as much as their own.
When you get right down to it, a property manager’s personality should factor heavily into every rental decision, because the relationship you have with your manager will make more of an impact on your business than any anything else. Good property managers will do everything they can to make a guest’s trip pleasant, even if they’re short on resources. If the toilet floods after the maintenance staff have gone home, you want your manager to be the type of person that shows up with a coffee in one hand and a plunger in the other. When your property manager cares, you know that you’ll be taken care of.
You can’t guarantee that you’ll always have a great experience with a vacation rental property manager. As long as the Internet remains free, there will always be unscrupulous managers who are out to make an easy buck at someone else’s expense. But if you really research a management company before you make your decision, you can make sure you’re giving your money to someone trustworthy. When you check out a property manager’s personality and background in advance, you’re doing two important things at once. You’re physically protecting your investment, and you’re putting in place the machinery that will create a bigger revenue stream for you in the future.